Privacy Policy

Last updated: June 4, 2026

Canadian Off Grid is owned and operated by First Point Energy Supply Inc. In this Privacy Policy, “Canadian Off Grid,” “we,” “us,” and “our” refer to First Point Energy Supply Inc.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit canadianoffgrid.com, make a purchase, request a quote, contact us, subscribe to our communications, or otherwise interact with Canadian Off Grid.

“Personal information” means information about an identifiable individual.

Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide to Us

We may collect information that you provide directly to us, including:

• Your name, billing address, shipping address, email address, and phone number.
• Account login information and account preferences.
• Order details, product selections, payment-related information, and transaction history.
• Information provided when requesting a quote, financing, shipping estimate, product recommendation, warranty support, technical support, or customer service.
• Communications you send to us by email, phone, text message, website form, social media, or other channels.
• Information submitted when you subscribe to marketing communications, enter a promotion, leave a review, or provide feedback.

Information Collected Automatically

When you visit or use our website, we may automatically collect certain information about your device and your interaction with the website, including:

• Internet Protocol address.
• Browser type, device type, operating system, and time zone.
• Cookie identifiers and similar online identifiers.
• Pages, products, and links you view or interact with.
• Search terms, referring websites, and website navigation activity.
• Information about how you use and interact with the website.

We collect this information using cookies, pixels, tags, log files, and similar technologies.

Information Received from Third Parties

We may receive personal information from third parties that help us operate our business, including Shopify, payment processors, financing providers, shipping carriers, warehouse terminals, suppliers, fraud prevention providers, analytics providers, advertising partners, and other service providers.

How We Use Personal Information

We may use personal information to:

• Operate, maintain, and improve our website and services.
• Process payments, complete purchases, and fulfill orders.
• Arrange shipping, delivery, terminal pickup, warehouse pickup, or supplier fulfillment.
• Provide order confirmations, invoices, shipping updates, and other transactional communications.
• Respond to questions, provide quotes, recommend products, and offer customer or technical support.
• Process warranty claims, returns, exchanges, and service requests.
• Verify transactions and protect against fraud, misuse, security threats, or unlawful activity.
• Manage customer accounts and maintain accurate business records.
• Provide marketing communications, promotions, and product updates where permitted by law and in accordance with your preferences.
• Measure website performance, understand customer interests, and improve our products, services, and customer experience.
• Comply with legal, regulatory, tax, accounting, and contractual requirements.
• Establish, exercise, or defend legal claims.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services, or comply with legal obligations.

These third parties may include:

• Shopify, which hosts and powers our online store and processes information relating to your use of the website and your purchases.
• Payment processors, banks, and financing providers that help process transactions or financing applications.
• Shipping carriers, freight companies, warehouse terminals, suppliers, and fulfillment partners that help deliver or make products available for pickup.
• Customer relationship management, email, communication, customer support, analytics, advertising, fraud prevention, and website service providers.
• Manufacturers, warranty providers, authorized service providers, or installers where required to assist with a product, warranty, service, or referral request.
• Professional advisors, including accountants, lawyers, insurers, and auditors.
• Government authorities, law enforcement, courts, regulators, or other parties where disclosure is required or permitted by law.
• A purchaser, successor, or other relevant party in connection with a proposed or completed business transaction, such as a merger, sale, reorganization, or transfer of assets.

We require service providers to use personal information only for the purposes for which it was disclosed and to protect it appropriately.

Shopify

Our online store is hosted by Shopify. Shopify processes personal information when you visit our website, place an order, or otherwise interact with our store. Shopify may also use information in accordance with its own privacy practices and the Shopify services enabled on our store.

For more information, please review Shopify’s privacy policies on Shopify’s website.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember your preferences, maintain your shopping cart, support checkout, understand website usage, improve performance, and, where enabled, support analytics and advertising.

Some cookies are necessary for the website to function. Other cookies may be optional and may require your consent, depending on your location and applicable law.

You may be able to manage your cookie preferences through our website’s cookie banner or through your browser settings. Blocking or deleting certain cookies may affect the functionality of the website.

Marketing Communications

Where permitted by law, we may use your contact information to send you news, product updates, promotions, or other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us. Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, or warranty information.

Analytics and Advertising

Where enabled, we may use analytics and advertising services to understand how visitors use our website, measure the effectiveness of our advertising, and provide more relevant marketing.

These services may use cookies, pixels, or similar technologies to collect information about your interactions with our website and other websites. You may be able to manage these technologies through our cookie preferences tool, your browser settings, or the privacy settings provided by the applicable platform.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

When personal information is no longer required, we will securely delete, destroy, or anonymize it, subject to applicable legal requirements.

Safeguarding Personal Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, misuse, alteration, or destruction.

No method of transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

International Processing and Storage

Some of our service providers may process or store personal information outside your province or outside Canada, including in the United States or other jurisdictions.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law enforcement, or regulatory authorities in that jurisdiction.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Withdraw consent to certain uses or disclosures of personal information.
• Request deletion of personal information, subject to legal and business record requirements.
• Ask questions or make a complaint about our privacy practices.

We may need to verify your identity before completing a privacy request.

Withdrawing consent may affect our ability to provide certain products or services where the information is necessary to complete your request or fulfill a contract.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or operational requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

Canadian Off Grid has designated a Privacy Officer who is responsible for overseeing our privacy practices.

For questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Ryan Brooks
Canadian Off Grid
First Point Energy Supply Inc.
4855 Union Road
Beamsville, Ontario L3J 0V9
Canada

Email: ryan@canadianoffgrid.com
Phone: (365) 240-1917