Onsen 14L Indoor Propane Tankless Water Heater (w/ Installation Kit)
Questions about this product
Questions about this product
Delivery and shipping
Delivery and shipping
Orders are typically processed within 1 to 2 business days from the time of purchase, excluding holidays and weekends.
Shipping times and cost will vary depending on the product and your location.
On average:
Ontario and Quebec: 2 to 5 business days
Western Canada: 4 to 7 business days
Atlantic provinces: 4 to 8 business days
Northern or remote areas: Contact us to confirm
The Onsen 14L Indoor Propane Tankless Water Heater delivers instant hot water in a compact, CSA-certified design built for indoor installation in Canada. Ideal for 1-bath homes, apartments, tiny homes, cabins, and cottages.
Compact indoor design: direct-vent system supports installation in restricted spaces
Energy savings: operates only when hot water is needed Certified for indoor use: CSA approved for Canada and the USA
Professional-grade venting (included): Z-Vent 3" Category III stainless steel wall vent kit, UL 1738 & ULC-S636 certified, engineered to withstand high-acid exhaust condensate that can prematurely deteriorate standard metal venting
Insulated air intake kit (included): UL-181 Class 1 & ULC-S110 certified insulated air intake duct supplies combustion air from outdoors, helping maintain temperature stability, reduce condensation, and limit vibration
What’s included in this bundle:
Onsen 14L Indoor Gas Tankless Water Heater
Z-Vent 3" Category III Stainless Steel Wall Vent Kit
- Termination hood
- 90° elbow
- Wall thimble
- 12" straight pipe
- 18" straight pipe
- Appliance adapter with backflow preventer
Insulated Fresh Air Intake Kit
- UL-181 Class 1 & ULC-S110 certified insulated aluminum intake duct (4–10 ft extendable)
Important notes
- For indoor use only.
- Units are factory-set and cannot be converted between gas types.
- Not suitable for: hydronic, closed-loop, recirculating, or floor-heating systems.
To serve customers across Canada, many larger products are shipped by freight to ensure safe transport. Depending on the item and your location, you may have the option to pick up from a nearby warehouse terminal or request delivery to your home, cabin, or job site.
Terminal Pickup for Larger Items
Terminal pickup is available for many items over 150 lbs and can help reduce shipping costs.
For eligible freight-shipped products, you may see a Hold for Pickup at Local Terminal option at checkout. This will show available warehouse terminals closest to your shipping address, generally within a 100 km radius when available.
Once your order is scheduled to arrive, the freight company will contact you with pickup details.
Terminal pickup orders must be picked up within 48 hours of being contacted. After 48 hours, a $45/day storage fee may apply.
Residential Delivery
Residential delivery may be available for eligible freight items. Additional delivery fees may apply depending on your location and the item being shipped.
Remote and Hard-to-Reach Locations
If you live in a remote area or outside standard freight zones, please contact us before placing your order. Some rural locations may require additional charges or special delivery arrangements.
Shipping Times and Order Processing
Orders are typically processed within 1 to 3 business days, excluding weekends and holidays.
Estimated shipping times:
Ontario and Quebec: 2 to 5 business days
Western Canada: 4 to 7 business days
Atlantic provinces: 4 to 8 business days
Northern or remote areas: Contact us to confirm
Tracking details will be provided when available once your order has shipped.
Receiving Freight Shipments
Always inspect your shipment before signing any paperwork.
If the box or pallet is damaged, note the damage clearly on the Bill of Lading before signing, or refuse the shipment if the damage is significant.
If no damage is recorded and the shipment is accepted, the freight carrier may consider it delivered in good condition. In that case, we may not be able to issue a refund or replacement.
Damaged or Missing Items
If your shipment arrives damaged, is missing parts, or has any issue, please contact us within 48 hours of receiving it. Include photos whenever possible, as they are often required for freight claims.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.