Incinolet Replacement Rubber Coupling; COU002
Questions about this product
Questions about this product
Delivery and shipping
Delivery and shipping
Orders are typically processed within 1 to 2 business days from the time of purchase, excluding holidays and weekends.
Shipping times and cost will vary depending on the product and your location.
On average:
Ontario and Quebec: 2 to 5 business days
Western Canada: 4 to 7 business days
Atlantic provinces: 4 to 8 business days
Northern or remote areas: Contact us to confirm
Join your vent pipe to the flange on the back of the toilet quickly and securely with this 4 in rubber coupling. It simplifies through-wall vent hookups and is included in the Incinolet installation kit. For best results, verify your vent run and connect the coupling to the rear vent collar as shown in the manual.
Key Features
4 in rubber coupling, joins vent pipe to the rear flange for easier installation.
Included in the Incinolet installation kit; also available separately.
Supports clean airflow for lower exterior odour when the system is vented correctly.
Compatibility
Fits standard 4 in vent connections at the rear vent collar; use with the PVC vent pipe specified by Incinolet.
What’s Included
1 × Rubber Coupling, 4 in diameter; SKU COU002.
Installation & Care (Quick Tips)
Measure and dry-fit the vent pipe, then clamp the coupling between the pipe and the rear vent collar.
Seal or tape other vent joints as recommended, install a wall flap or rain cap to prevent back-drafts.
Inspect clamps periodically and retighten if needed.
Specs
Diameter: 4 in.
Included in kits: Installation Kit, 120V and Installation Kit, 240V.
FAQs
Is this the same coupling that comes in the installation kit?
Yes, the kit includes a rubber coupling along with PVC pipe and a wall vent part; this is the same coupling sold separately.
What pipe should I use with this coupling?
Incinolet specifies 18 in PVC vent pipe with 4 in interior diameter in the installation kit; match that size for proper fit.
Where does it install on the toilet?
At the rear vent collar; the manual instructs connecting the coupling and pipe to that collar before routing the vent outdoors.
To serve customers across Canada, many larger products are shipped by freight to ensure safe transport. Depending on the item and your location, you may have the option to pick up from a nearby warehouse terminal or request delivery to your home, cabin, or job site.
Terminal Pickup for Larger Items
Terminal pickup is available for many items over 150 lbs and can help reduce shipping costs.
For eligible freight-shipped products, you may see a Hold for Pickup at Local Terminal option at checkout. This will show available warehouse terminals closest to your shipping address, generally within a 100 km radius when available.
Once your order is scheduled to arrive, the freight company will contact you with pickup details.
Terminal pickup orders must be picked up within 48 hours of being contacted. After 48 hours, a $45/day storage fee may apply.
Residential Delivery
Residential delivery may be available for eligible freight items. Additional delivery fees may apply depending on your location and the item being shipped.
Remote and Hard-to-Reach Locations
If you live in a remote area or outside standard freight zones, please contact us before placing your order. Some rural locations may require additional charges or special delivery arrangements.
Shipping Times and Order Processing
Orders are typically processed within 1 to 3 business days, excluding weekends and holidays.
Estimated shipping times:
Ontario and Quebec: 2 to 5 business days
Western Canada: 4 to 7 business days
Atlantic provinces: 4 to 8 business days
Northern or remote areas: Contact us to confirm
Tracking details will be provided when available once your order has shipped.
Receiving Freight Shipments
Always inspect your shipment before signing any paperwork.
If the box or pallet is damaged, note the damage clearly on the Bill of Lading before signing, or refuse the shipment if the damage is significant.
If no damage is recorded and the shipment is accepted, the freight carrier may consider it delivered in good condition. In that case, we may not be able to issue a refund or replacement.
Damaged or Missing Items
If your shipment arrives damaged, is missing parts, or has any issue, please contact us within 48 hours of receiving it. Include photos whenever possible, as they are often required for freight claims.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.