Eccotemp SmartHome Indoor 4.0 GPM Liquid Propane Tankless Water Heater, SH12-A Series
Questions about this product
Questions about this product
Delivery and shipping
Delivery and shipping
Orders are typically processed within 1 to 2 business days from the time of purchase, excluding holidays and weekends.
Shipping times and cost will vary depending on the product and your location.
On average:
Ontario and Quebec: 2 to 5 business days
Western Canada: 4 to 7 business days
Atlantic provinces: 4 to 8 business days
Northern or remote areas: Contact us to confirm
Product Description
Upgrade your home’s water heating system with the Eccotemp Smart Home Indoor 4.0 GPM Liquid Propane Tankless Water Heater. This cutting-edge water heater leverages the latest technology to provide a continuous flow of hot water while optimizing space and energy usage for a more efficient home environment.
Say goodbye to the inconvenience of running out of hot water during peak times or manually adjusting temperatures. With built-in Wi-Fi connectivity, you can control and monitor this tankless water heater remotely using your smartphone. It is also compatible with Amazon Alexa and Google Home, enabling you to use voice commands to set temperatures, switch the water heater on or off, and more. Customize your hot water schedules, track consumption statistics in real-time, and receive maintenance alerts, ensuring you have complete control over your hot water supply from anywhere.
The Eccotemp tankless water heater delivers a robust flow rate of 4.0 gallons per minute (GPM), making it ideal for small to medium-sized households. Whether it's for showers, dishwashing, or other hot water needs, you’ll enjoy an uninterrupted supply that enhances your daily routines.
In addition to its smart capabilities, this water heater is designed for maximum energy efficiency. It heats water only when necessary, significantly reducing the standby heat loss seen in traditional tank-based systems. This advanced technology leads to lower utility bills and a smaller environmental footprint.
Installation is straightforward, with a compact design that fits easily into tight spaces, saving valuable floor space in your home. This makes it a versatile option for a variety of residential settings, from single-family homes to apartments and condos.
The Eccotemp SH12-A Series is CSA tested and approved for both the US and Canada, supporting installation at elevations up to 2000 feet. Using the water heater above this elevation may affect its performance and efficiency.
IMPORTANT NOTE: This product cannot be used for HYDRONIC SYSTEMS, RECIRCULATING, or FLOOR HEATING. PROFESSIONAL INSTALLATION REQUIRED.
REQUIRES 3" Horizontal or Vertical Vent Kit
- Temperature Range: 95-140 degrees Fahrenheit, suitable for 1-2 applications.
- Performance: Rated at 4.0 GPM with 80,000 BTUs and a 35-degree temperature rise, ideal for smaller homes, townhomes, cabins, and light commercial use.
- Smart Controls: The Eccotemp mobile app allows you to track energy consumption, adjust temperatures, and set schedules. The Eco Mode feature can help reduce energy usage by up to 25%.
- Versatile Settings: The app offers dual-mode temperature readings (Fahrenheit and Celsius) and displays in your preferred currency (USD/CAD), providing a personalized user experience.
- Voice Command Integration: Connect with Amazon Alexa or Google Home for commands like "Alexa, set my water heater to 110 degrees" or "Hey Google, turn off my water heater."
- Smart Power Button: Easily turn the water heater on or off, detect error codes, connect to wireless networks, and enable sleep mode to save energy.
- Maintenance: Keep your water heater running efficiently with the optional EZ-Flush Descaling Kit.
- Installation: Easy wall mounting with a 120-Volt UL-listed power cord and ½-inch NPT water and gas connections. Indoor venting kits for horizontal and vertical installations are sold separately.
- Certification: CSA certified for installation in the US and Canada.
- Limited Manufacturer Warranty (Heat Exchanger: 5 Years, Components: 2 Years, Parts/Accessories: 30 Days), live chat, and self-help guides provide peace of mind, assuring that the Eccotemp SH12-A Series will keep you in hot water for years.
- What's Included: Smart Home 4.0 GPM Indoor Liquid Propane Tankless Water Heater (SH12-A-LP), 1 x Wireless Temperature Remote Control, 1 x Hardware Pack, 1 x Product Manual.
To serve customers across Canada, many larger products are shipped by freight to ensure safe transport. Depending on the item and your location, you may have the option to pick up from a nearby warehouse terminal or request delivery to your home, cabin, or job site.
Terminal Pickup for Larger Items
Terminal pickup is available for many items over 150 lbs and can help reduce shipping costs.
For eligible freight-shipped products, you may see a Hold for Pickup at Local Terminal option at checkout. This will show available warehouse terminals closest to your shipping address, generally within a 100 km radius when available.
Once your order is scheduled to arrive, the freight company will contact you with pickup details.
Terminal pickup orders must be picked up within 48 hours of being contacted. After 48 hours, a $45/day storage fee may apply.
Residential Delivery
Residential delivery may be available for eligible freight items. Additional delivery fees may apply depending on your location and the item being shipped.
Remote and Hard-to-Reach Locations
If you live in a remote area or outside standard freight zones, please contact us before placing your order. Some rural locations may require additional charges or special delivery arrangements.
Shipping Times and Order Processing
Orders are typically processed within 1 to 3 business days, excluding weekends and holidays.
Estimated shipping times:
Ontario and Quebec: 2 to 5 business days
Western Canada: 4 to 7 business days
Atlantic provinces: 4 to 8 business days
Northern or remote areas: Contact us to confirm
Tracking details will be provided when available once your order has shipped.
Receiving Freight Shipments
Always inspect your shipment before signing any paperwork.
If the box or pallet is damaged, note the damage clearly on the Bill of Lading before signing, or refuse the shipment if the damage is significant.
If no damage is recorded and the shipment is accepted, the freight carrier may consider it delivered in good condition. In that case, we may not be able to issue a refund or replacement.
Damaged or Missing Items
If your shipment arrives damaged, is missing parts, or has any issue, please contact us within 48 hours of receiving it. Include photos whenever possible, as they are often required for freight claims.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.



